Category: Prank call
Characters: Russell, Rakesh
Prank Victim: Mom
Rage Level: VOLCANIC MELTDOWN
- “I DIDN’T KNOW T-MOBILE WAS IN THE BUSINESS OF PARENTING CLASSES”
- “You know we actually already did the MD5 routing of the optical line and now you’re talking to me, I am the supervising supervisor right now”
- “Probably because they’re too busy using so much DATA ma’am”
Body of content:
This prank was requested by a girl who wanted to prank her mom about having data overage charges on her T-Mobile account. I called the mom up as Russell and Rakesh from customer support to let her know her daughter had caused about $330 in data overage charges that month!
Pulling off a T-Mobile prank is trickier when you don’t have the customer account information, but I managed to avoid her questioning and she still bought it! This mom did NOT appreciate my suggestions for how to better educate her child on proper data usage. She completely FLIPPED OUT and seemed ready to try to get as much compensation as she could for Rakesh and Russell’s ridiculous comments!!
This lady fell right into my trap and it turned out hilarious. What other phone service prank scenarios should I try out? Do you know anyone who would be perfect for a prank like this? Tell me in the comments below!
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Pranker [speaking as Russell]: Uh, hello, may I speak with Kristen please?
Lady: Um, who is this speaking?
Pranker: Uh this is Russell Johnson, I'm calling with
Pranker: T-Mobile customer care and support.
Lady: This is Kristen.
Pranker: Hey Kristen! How you doing?
Lady: Good, how are you?
Pranker: I'm excellent, thanks! I'm calling in regards to
Pranker: your iPhone 5s Line, um...
Pranker: There seems to be some erroneous additional
Pranker: Data charges here on the account in the past 3 days.
Pranker: It looks like there's been 16GB of additional
Pranker: data usage on your account.
Pranker: We wanted to go ahead and give you a courtesy call
Pranker: to make you aware of this. And as of right now,
Pranker: it looks like you have about 330$ in data overages.
Pranker: Uh- there- uh- currently on your-
Lady: Are you serious?
Pranker: Yes ma'am.
Baby [in the background]: Are you serious?
Lady: How does something like that happen?
[baby mumbling in the background]
Pranker: Well, it-it's-
Pranker: You have an uncapped data connection.
Pranker: You have two gigabytes alloted to that line.
Pranker: But unfortunately there seems to be a 16GB
Pranker: overage on that specific iPhone 5s line
Pranker: you know, leading to the 330$ in overage charges.
Lady: What and-and [exhales]
Lady: So you wait till it's 330$ like,
Lady: almost twice what my normal monthly bill is to call me?
Pranker: Yeah, so uh- total eh- in-in addition
Pranker: to the regular service charges next month
Pranker: you're looking at 452$ and 97 cents.
Lady: Well, I guess I'll be disconnecting my service then
Lady: because this is ridiculous. What's the phone
Lady: number for that line?
Pranker: W-well ma'am I mean I-I don't-
Pranker: Is there anything we can do to... W-we definitely
Pranker: don't wanna lose you-
Lady: IT'S MY CHILDS PHONE, YEAH!
Lady: It's my childs phone and no one ever told me
Lady: that there was a uh- NO CAP
Lady: on it, like I don't get warnings or
Lady: anything from anything. You're calling me now
Lady: when the bill, when th-three hundred and
Lady: thirty dollars? That's almost DOUBLE
Lady: what my normal monthly bill is.
Lady: and somebody's just now calling?
Lady: The're just now noticing or notifying me of anything?
Pranker: Well-well ma'am I mean, perhaps
Pranker: You should've you know, taught her better
Pranker: data use practises so that she wouldn't have
Pranker: gone over an-and used so much data.
Lady: ARE YOU TELLING ME HOW TO PARENT MY CHILD NOW?!
Pranker: Well I-
Lady: I wanna speak to your supervisor.
Lady: I WANT TO SPEAK TO YOUR SUPERVISOR. THAT WAS
Lady: NO YOU DON'T SPEAK TO A CUSTOMER LIKE THAT
Lady: OR TELL ANYBODY HOW TO PARENT.
Lady: I would like to speak to a supervisor right now.
Pranker: M-Ma'am I-I was just giving you-
Lady: I WOULD LIKE TO SPEAK TO A SUPERVISOR RIGHT NOW.
Pranker: Uh... m-ma'am I-I was just giving you-
Lady: I don't think you should say anything else to me.
Pranker: My-my personal-
Lady: I would like to speak to your supervisor right now.
Pranker: Okay. Alright, uh- Th-
Pranker: If you give me o-one second I can go ahead
Pranker: and-and transfer you to-to my supervisor.
Pranker: Once again, I was just trying to give you my
Pranker: you know, my personal insight-
Lady: I don't want your personal opinion about how to
Lady: parent my child. I DIDN'T ASK YOU FOR IT
Lady: NOR SHOULD YOU BE GIVING ANY INFORMATION
Lady: OR ANYTHING LIKE THAT TO SOMEBODY.
[baby screaming in the background]
Lady: THAT IS NOT PART OF YOUR JOB HOW TO TELL
Lady: SOMEBODY WHAT THEY SHOULD DO OR HOW TO PARENT
Lady: THEIR CHILD. I would like to speak to your supervisor
Lady: and I would not like to ask you again.
Pranker: Okay. Pl-please hold.
[background music playing]
Operator: All of our representatives are currently busy.
Pranker [speaking as Rakesh]: Uh hello?
Pranker: Thank you for calling T-Mobile. My name is Rakesh
Pranker: how may I help you?
Lady: What department are you in?
Pranker: Uh- I am- we are in a supervising department right now.
Lady: Um, I- SINCE WHEN IS IT A PRACTICE OF
Lady: T-MOBILE TO TELL SOMEBODY HOW TO PARENT THEIR CHILD?
Pranker: Eh- I'm sorry, can you- do you mind giving me
Pranker: recaps of hat happen exactly?
Lady: He called me to tell me that I guess
Lady: there's been some kind of data issue
Lady: on one of my kid's phones?
Lady: And that it's 330$ EXTRA
Lady: this month.
Pranker: Uh, it's actually th-
Lady: And I said-
Pranker: 323$ but go ahead. Yeah?
Lady: Okay, uh- that [exhale] you get my point.
Lady: So I asked him like, WHY would you wait
Lady: if you've noticed this activity's been going on
Lady: for three days. Why would someone wait
Lady: do long to tell me? I said I'm gonna disconnect
Lady: my service, HE IS GONNA TELL ME THAT I SHOULD'VE
Lady: TAUGHT MY DAUGHTER HOW TO
Lady: BETTER USE PHONE.
Pranker: Oh, so-
Lady: I didn't know T-MOBILE WAS IN THE BUSINESS
Lady: OF PARENTING CLASSES. I AM LIVID
Lady: RIGHT NOW FOR SOMEBODY TELLING ME
Lady: HOW I SHOULD PARENT MY CHILD.
Pranker: N-No but, you know I am sorry for
Pranker: inconvenience right? But it is actually
Pranker: one, you know, additional practice
Pranker: we trying to do for customer training
Pranker: and support, is you know, when we are-
Lady: BUT YOU TELL SOMEBODY HOW TO PARENT
Lady: PARENT THEIR CHILD.
Pranker: O-okay but-
Lady: I had to ask to speak to a supervisor
Lady: 4 TIMES before he would transfer me over.
Lady: AND IF YOU'RE NOT GONNA DO SOMETHING ABOUT-
Lady: I DON'T SEE ANYWHERE IN T-MOBILE'S
Lady: PRACTICE THAT YOU SHOULD TELL SOMEBODY
Lady: HOW TO PARENT THEIR CHILD.
Lady: IF YOU'RE NOT GONNA DO SOMETHING ABOUT IT
Lady: OR TAKE CARE OF IT THEN I WILL TAKE IT TO THE
Lady: NEXT STEP TO MAKE SURE THAT SOMETHING HAPPENS.
Pranker: Okay, but, can you-
Lady: THAT IS NONE OF HIS BUSINESS HOW I TAKE CARE
Lady: OF MY KIDS OR WHAT I SAY TO MY KIDS.
Pranker: Okay, but you know we actually already did the
Pranker: MD 5 routing of the optical line and now
Pranker: you're talking to me. I am the supervising
Pranker: supervisor right now. So I wanting
Pranker: to help you and I want to-to make you satisfied
Pranker: customer so don't worry, we will-we will
Pranker: fix it. But, see this is one courtesy
Pranker: but a lot of companies don't even send
Pranker: any type of message until the
Pranker: next billing cycle. You know?
Lady: Um, I SWITCHED OVER FROM AT&T
Lady: TO YOU GUYS AND AT&T DID
Lady: EVERY ALERT THAT HAD ANYTHING TO DO WITH ANY OF MY
Lady: PHONES BECAUSE THE KIDS WERE UNDER 18 USING THOSE
Lady: PHONES I GOT THE ALERTS TO THE PRIMARY ACCOUNT NUMBER
Pranker: But- AT&T ma'am with all- with-
Pranker: to be honest they are crooks.
Pranker: they take your money they don't having good
Pranker: customer training-
Lady: THEY'RE CROOKS?! YOU GUYS WAIT TO TELL ME UNTIL IT'S
Lady: THREE HUNDRED AND THIRTY DOLLARS OF OVERAGE CHARGES
Lady: TO CALL ME AND GIVE ME A COURTESY?!
Lady: THAT'S THE CROOK TO ME!
Pranker: No but, it-it was only- it was 3 days, you know?
Pranker: Eh, 3 days is very reasonable-
Lady: THREE DAYS!!! THREE DAYS THAT TOOK ME UP 330$
Lady: A EXTRA 330$ ON MY PHONE BILL.
Lady: THAT'S A CROOK!
Pranker: No, but you know you-you-you-you
Pranker: are responsible for your usage right ma'am, you know?
Pranker: But- you know sometimes I understand
Pranker: mistakes happen but you know after you
Pranker: pay this one you can start fresh.
Lady: Uh, no, after I pay this month
Lady: NOTHING, BECAUSE I'M NOT GOING TO PAY, I'm calling back,
Lady: I'm gonna speak to corporate and I'm also
Lady: CANCELLING MY ACCOUNT BECAUSE FOR ONE
Lady: YOU GAVE ME NO COURTESY YOU WAITED 3 DAYS
Lady: UNTIL IT WAS AN ADDITIONAL 330$ THAT'S BULLCRAP!
Pranker: But- ma- with-with all due respec-
Lady: BUT NOTHING! THAT IS BULLCRAP!
Lady: AND YOU KNOW IT. YOU WAIT 330$??
Pranker: U- ma'am, please I have to ask you to please watch
Pranker: the language. You have to calm down okay? Please.
Pranker: But, look... I-I-I
Pranker: I understand uh, that-that happen, but
Pranker: with all due respect you just need to sit down
Pranker: with you kid-
Lady: ALL DUE RESPECT ALL DUE RESPECT WHAT?!
Lady: WHAT'S GONNA HAPPEN TO THE GUY WHO'S TRYING TO TELL ME
Lady: THAT- HOW I SHOULD TEACH OR PARENT MY KIDS?!
Lady: WHAT'S GONNA HAPPEN TO HIM? NOT A DAMN THING RIGHT?
Pranker: But you know he had good intentions right?
Pranker: He-he-he had-
Lady: I DON'T CARE WHAT HIS INTENTIONS ARE, IT'S NON
Lady: OF HIS BUSINESS HOW OR WHAT GOES ON IN MY HOUSEHOLD
Lady: BETWEEN MYSELF AND MY CHILDREN. HE HAS
Lady: NO AUTHORITY NO RIGHT AS A CUSTOMER SERVICE REP
Lady: TO SAY ANYTHING ABOUT ANYBODY'S PARENTING SKILLS.
Pranker: But I don't think you know he did not say
Pranker: anything too bad, right? Did he- did he insulting you
Pranker: or something?
Lady: You think-
Lady: YES HE DID! HE TOLD ME I SHOULD'VE
Lady: TAUGHT MY CHILD BETTER HOW TO USE
Lady: THEIR DATA PLAN! THAT'S WHAT HE TOLD ME
Lady: SO FOR ME YES THAT IS INSULTING, FOR ME
Lady: YES THAT IS CROSSING THE LINE AND BEING RIDICULOUS.
Lady: YOU DON'T EVER COMMENT ON SOMEBODY'S PARENTING SKILLS.
Lady: USING A DATA PLAN IS NOT OUT THERE KILLING
Lady: SOMEBODY OR ANYTHING ELSE!
Pranker: Okay, you kn-
Lady: MY CHILD IS NOT HARMING NOBODY! SO FOR HIM
Lady: TO MAKE A COMMENT LIKE THAT IS ABSOLUTELY ABSURD!
Pranker: But it seems like there is a- okay, okay!
Pranker: I see your-your-
Lady: THAT IS WHAT HAS ME LIVID. I AM ABSURD
Lady: THAT SOMEBODY SAID THAT AND YOU'RE TAKING IT SO LIGHTLY.
Lady: I DON'T CARE WHAT HIS INTENTIONS, YOU DON'T CROSS
Lady: THAT LINE WITH ANYBODY!
Pranker: No, no it-
Lady: YOU HAVE KIDS? HOW WOULD YOU LIKE IT IF I TOLD YOU
Lady: HOW YOU SHOULD BE RAISING YOUR KIDS?
Pranker: Honestly I would say "Oh, thank you for the
Pranker: recommendation I appreciating"
Lady: NO YOU WOULDN'T SAY THANK YOU. I HAVE
Lady: KIDS WHO GET GOOD GRADES IN SCHOOL, WHO ARE
Lady: RESPECTABLE, WHO DON'T GET INTO TROUBLE, AND
Lady: HE'S GONNA TELL ME SOMETHING LIKE THAT?
Lady: THAT IS NONE OF HIS BUSINESS.
Lady: NOR SHOULD HE BE MAKING A COMMENT LIKE THAT.
Pranker: Probably because they're too busy using so much
Pranker: DATA, ma'am... You know what- hello?
Pranker [to audience]: [laughing] She hung up, what happened?
Pranker: [laughing] She's raged
Pranker: [laughing] Oh my god dude
Pranker: I was just feeding the farking anger
Pranker: with every response to this wild...